Oh no - we've all done it.
Go to our Client login page and use the Lost Password Link.
Guide to Lost Password Process
If you are having trouble logging in and need to rest your password click on the Lost Password Link
next to the LogIn button
You will be asked to enter your username and email address
If you get either wrong we will provide an error notification
But if you are registered as a user on our system you will see a confirmation that you have submitted a retrieve password request
We will send you an email that confirms your user name and a link to a webpage to renter your password details
If you click the link you will be taken through to a new webpage
Enter your new password (must be more than 6 characters long!) and retype and you will be logged in.