How do I submit a request for support?

How do I request support?

In order to navigate the resource center there is a menu located to the left.


The Case History area shows you any previous submitted cases. These are organised by most recent cast at the top

  • New = Customer Support have received the case but it is yet to be actioned.
  • Open = It is being looked into and someone will be in touch soon.
  • Escalated = The issue is complex and has been escalated to Support Level 2.
  • Re-Opened = The case has been re-opened for further investigation.
  • Closed = The case has been resolved and is now closed.


Submit Support Request


Upon submitting a request:

  • You will be taken to your case history page where you will be able to see your request
  • You will receive an email to confirm we have received your request. 

To find out more about what we can do to help you please email us via or call us on Tel : 0115 837 2663
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