How do I request support?
In order to navigate the resource center there is a menu located to the left.
The Case History area shows you any previous submitted cases. These are organised by most recent cast at the top
- New = Customer Support have received the case but it is yet to be actioned.
- Open = It is being looked into and someone will be in touch soon.
- Escalated = The issue is complex and has been escalated to Support Level 2.
- Re-Opened = The case has been re-opened for further investigation.
- Closed = The case has been resolved and is now closed.
Submit Support Request
Upon submitting a request:
- You will be taken to your case history page where you will be able to see your request
- You will receive an email to confirm we have received your request.