How do I submit a request for support?

How do I request support?

In order to navigate the resource center there is a menu located to the left.

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The Case History area shows you any previous submitted cases. These are organised by most recent cast at the top

  • New = Customer Support have received the case but it is yet to be actioned.
  • Open = It is being looked into and someone will be in touch soon.
  • Escalated = The issue is complex and has been escalated to Support Level 2.
  • Re-Opened = The case has been re-opened for further investigation.
  • Closed = The case has been resolved and is now closed.

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Submit Support Request

       

Upon submitting a request:

  • You will be taken to your case history page where you will be able to see your request
  • You will receive an email to confirm we have received your request. 

To find out more about what we can do to help you please email us via help@6sm.co.uk or call us on Tel : 0115 837 2663
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