How do I reply to emails from the support team?

Responding to emails.

Once we have received a request you will receive updates via email.

  • The email below is an email you would receive from us when we start to action the request. 

We will respond to you by email in relation to the case you have submitted. The system allows you to respond to that email as long as:

  • The email address is
  • The case number which begins with [OBNW1234567} is in the subject line
  • Your reply is above the line as highlighted below. 

To find out more about what we can do to help you please email us via or call us on Tel : 0115 837 2663
Contact Us
Latest Twitter updates